Shipping Policy
Order Processing
Orders are generally reviewed, processed and prepared for shipment during regular business days.
Processing time refers only to the period before an order is handed over to the shipping carrier and does not include transportation time. Processing schedules may vary depending on inventory availability, order verification requirements, peak shopping periods, public holidays, unusually high order volumes and other operational circumstances.
Shipping Methods, Costs, and Delivery Estimates
Available delivery options, applicable shipping fees and estimated delivery timeframes will be shown during checkout where service is available for your destination.
Any delivery estimate displayed at checkout or communicated in connection with your order is provided for general guidance only and should not be considered a guaranteed arrival date.
Tracking Information
Once tracking information becomes available, a shipping-confirmation email will be sent to the email address provided during checkout.
Please note that tracking updates may not appear immediately after a shipping label has been created. Some carriers provide only limited tracking scans and may update shipment status only when the parcel reaches certain transit points.
Delivery Delays
Delivery delays may occur due to carrier schedule changes, customs procedures, severe weather, transportation disruptions, public holidays, remote delivery areas or other circumstances beyond our reasonable control.
Where possible, skinrix will provide any relevant shipping updates made available to us. However, once an order has been transferred to the shipping carrier, we cannot guarantee transit speed or a specific delivery date.
Customer-Provided Delivery Information
Customers are responsible for providing complete, accurate and valid shipping information when placing an order.
If you notice an error in your delivery address, please contact our support team as soon as possible. Changes to shipping details cannot be guaranteed once processing, fulfilment or packing has begun.
If a shipment is returned, delayed, held, misdelivered or requires reshipment because of incomplete or incorrect information supplied by the customer, reasonable additional delivery charges may apply.
International Orders
For destinations where international shipping is available, recipients may be responsible for customs duties, import taxes, brokerage charges, customs-clearance fees or other locally imposed costs.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by skinrix.
Lost, Stolen, or Delivered Packages
If your tracking information shows an unusual delay or you are unable to locate your package, please contact our support team so we can review the available shipping records.
If the carrier marks your shipment as delivered, we recommend first checking common delivery locations, mailboxes, reception areas, building management desks, household members and nearby neighbours. You should also contact the shipping carrier for additional delivery information before submitting a support request.
Any resolution involving lost, stolen, delayed or delivery-confirmed parcels will be assessed according to the individual circumstances of the shipment and the applicable carrier procedures.
Split Shipments
Items included in the same order may occasionally be shipped in separate packages.
When this occurs, each parcel may have its own tracking number and may arrive on a different date.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team at service@skinrix.com.