Return Policy
We want our customers to have a clear understanding of the return process before completing a purchase. This policy applies to eligible products purchased directly from skinrix.com.
Return Window
Return requests must be submitted by email within 30 days of confirmed delivery.
To qualify for a return, the product must be unused, unassembled where applicable, suitable for resale, and returned with all original parts, accessories, instructions, and packaging.
Requesting Return Authorization
Before sending any item back, please contact us at service@skinrix.com to request return authorization.
Your request should include your order number, the name of the product, the reason for the return, and photographs where the item arrived damaged, incorrect, defective, or materially different from what was ordered.
Returns sent without prior authorization may be delayed, rejected, or returned to the sender.
Non-Returnable Items
Certain products may not qualify for return.
This may include items that have been used, modified, damaged after delivery, assembled beyond what is reasonably necessary for inspection, personalized, designated as final sale, or returned without required components or accessories.
Gift cards, digital or downloadable products, and opened hygiene-sensitive items are also generally non-returnable unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives visibly damaged, contains missing components, or includes an incorrect product, please notify skinrix within 7 days of delivery.
Please retain the item and its original packaging while your claim is being reviewed.
If the claim is approved, skinrix will provide an appropriate resolution based on the circumstances. This may include replacement parts, a replacement product, a refund, or another remedy consistent with applicable law.
Return Shipping
For approved returns made for personal preference or other discretionary reasons, the customer is generally responsible for return shipping costs and should use a trackable delivery service.
Original shipping charges are normally non-refundable unless the product was damaged, defective, incorrect, or a refund of those charges is otherwise required by law.
If skinrix provides a prepaid return label for a discretionary return, the cost of that label may be deducted from the final refund amount after this has been disclosed to the customer.
Inspection and Refunds
All returned products are inspected after they are received.
Once a return is approved, the applicable refund will normally be issued to the original payment method within 10 business days.
Where permitted by law, the refund amount may be reduced if the returned item has missing parts, avoidable damage, or a reduction in value caused by handling beyond what would reasonably be necessary to inspect the product.
Exchanges
Direct product exchanges are not guaranteed.
If an exchange cannot be arranged, customers may return an eligible item in accordance with this policy and place a new order for the preferred product.
Cancellations
Cancellation requests should be submitted within 2 hours of placing an order.
We will make reasonable efforts to accommodate cancellation requests, but order processing and fulfillment may begin shortly after purchase, so cancellation cannot be guaranteed.
Once an order has already been dispatched, the applicable return procedure will apply.
Chargebacks
We encourage customers to contact skinrix first if they experience an issue with an order so that our support team can investigate and attempt to resolve the matter.
Nothing in this policy restricts any lawful right you may have to dispute an unauthorized or unresolved transaction through your bank, card issuer, payment processor, or other payment provider.
If you have questions about returns, refunds, cancellations, or an existing order, please contact us at service@skinrix.com.