Contact Us
Contact skinrix
Customer support for skinrix is operated by Sichuan Jindouyun Technology Co., Ltd.
For questions about orders, product details, shipping and delivery, returns, privacy-related requests, or assistance with skinrix.com, please contact our customer service team at service@skinrix.com.
Company: Sichuan Jindouyun Technology Co., Ltd.
Company Address: Room 401, 4th Floor, Unit 1, Building 3, No. 1266 Nanhua Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Website: https://skinrix.com
Email: service@skinrix.com
How to Receive Faster Assistance
If your inquiry relates to an existing order, please include your order number, the email address used during checkout, and a brief explanation of the issue or request.
For damaged, incorrect, or incomplete deliveries, please attach clear photographs of the product and its packaging whenever possible. Providing these details can help our support team review your request more efficiently.
Response Times
Customer inquiries are generally reviewed within 1–2 business days.
Response times may occasionally be longer during major promotional periods, public holidays, shipping-carrier disruptions, product launches, or periods of unusually high customer-service volume.
To help us handle your request efficiently, please keep all information relating to the same issue within a single email thread rather than sending multiple separate messages.
Security Reminder
For your security, please do not send full credit or debit card numbers, account passwords, security codes, or other highly sensitive credentials by email.
skinrix will never ask you to provide your account password or a complete payment-card number through email.
If you have any questions or require assistance, please contact us at service@skinrix.com.