FAQ
Frequently Asked Questions
When Will My Order Be Processed?
Most orders are reviewed and prepared for shipment within 1–3 business days.
Please note that order-processing time is separate from the time required for the shipping carrier to transport and deliver your parcel.
How Long Does Delivery Take?
Estimated delivery timeframes and available shipping options are displayed during checkout.
Many standard shipments arrive approximately 5–12 business days after dispatch. Actual delivery times may vary depending on the destination, carrier operations, seasonal demand, customs procedures, public holidays, or other circumstances beyond our reasonable control.
How Can I Track My Order?
Once tracking information becomes available, it will be sent to the email address provided during checkout after your package has been transferred to the shipping carrier.
Tracking records may take up to 2 business days to begin displaying movement or updated shipment information.
Can I Change or Cancel My Order?
Please contact skinrix as soon as possible if you need to request a change or cancellation.
We will make reasonable efforts to assist with requests submitted within 2 hours of purchase. However, once order processing or fulfillment has started, changes or cancellations cannot be guaranteed.
What Should I Do If My Order Arrives Damaged or Incorrect?
If your order arrives damaged, incomplete, or different from what you purchased, please contact us within 7 days of delivery.
Include your order number and clear photographs of the product and packaging where possible. Our support team will review the circumstances and, when the claim qualifies, provide an appropriate solution such as a replacement, refund, replacement component, or other applicable remedy.
Can I Return an Item?
Eligible products that remain unused may qualify for a return request within 30 days after confirmed delivery.
You must receive return authorization from skinrix before sending any product back. Additional eligibility requirements and return instructions are available in our Return Policy.
When Will My Refund Be Issued?
After an approved return has been received and inspected, skinrix will generally process the applicable refund within 10 business days.
Once the refund has been issued, your bank, card provider, or other financial institution may require additional time before the funds appear in your account.
Why Might Product Colors Appear Different?
Differences in monitor settings, device displays, surrounding lighting, photography conditions, and normal manufacturing variations may affect how product colors, finishes, and textures appear on screen.
We make reasonable efforts to present product images accurately, but minor visual differences do not necessarily indicate that a product is defective.
Are Product Specifications Final?
The information shown on the current product page should be used as the primary reference when placing an order.
Customers should review stated dimensions, materials, compatibility information, care instructions, included accessories, and other product specifications before completing a purchase.
If a particular feature or specification is not clearly listed on the product page, please contact us before ordering rather than assuming that it is included.
How Can I Contact skinrix?
For questions about products, orders, shipping, returns, refunds, or other store-related matters, please contact our support team at service@skinrix.com.
You can also visit our website at https://skinrix.com.